Warranty Policy
Warranty policy
WARRANTY POLICY
The Limited Warranty starts from the day the customer receives the product.
Without a valid Proof of Purchase, ProSellers reserves the right to refuse warranty services.
Services offered under the terms of warranty do not provide the right to an extension or renewal of the warranty period.
Warranty cover will be void if unauthorized service has been attempted by the user or any unauthorized service center/person.
ProSellers products come with a 6-month warranty against any manufacturing defects. For door pick-up service, a nominal fee to cover the logistics cost is applicable.
Once we receive the product, our Quality Check team will assess the condition of the product and provide the best possible resolution to you within 3 working days.
ProSellers may use rebuilt, reconditioned, or refurbished parts and/or components when servicing a defective product under warranty.
In case the delivery destination pincode is not serviceable by our logistics partner, shipping charges must be handled by the buyer.
• THE MANUFACTURING WARRANTY DOES NOT COVER
Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by ProSellers.
Damage or inoperability caused by repair work performed by the end-user or any unauthorized repair center/person.
Product Packaging that has the serial number, identification label, or safety label removed, defaced, or altered.
Any software programs, whether provided with the product or installed subsequently.
• DAMAGE
This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
Accidents/neglect
Misuse
Abuse
Malicious destruction
Ordinary wear and tear
Acts of nature
The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with an adhesive, fastener, or the like.
Overcharging, use of batteries, power supplies, or any other sources of power not recommended by the manufacturer.
Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the manufacturer.
The ProSellers customer service team reserves the right to make the final decision for all potential warranty claims for service or same color preference (depending upon stock availability).
To initiate an exchange or claim warranty services, please email us at support@prosellers.shop along with a detailed explanation of the issue and proof of purchase (Invoice, Order ID/Reference ID, Customer Name, Product Name).
We will get back to you within 24 working hours.
